Return & Exchange

Returns are accepted within 14 days from the order date. 

 

To return the item follow the steps below:

  1. Make sure the product is in unused condition, in its original packaging, bearing its original label.
  2. Contact our Customer Support team to receive further details.
  3. Pack the items properly. Cut the pre-generated return label from the return document you found in your box, and stick it on the outside of the return package.

 

EU RETURNS

 For refunds to the original form of payment, we deduct €10 to cover initial payment and shipping procedures.

 Initial shipping fees are non refundable. 


INTERNATIONAL RETURNS

For refunds to the original form of payment, we deduct €10 to cover initial payment and shipping procedures.

Please ship with your preferred shipping method.

International return labels must provide a tracking number and insurance is suggested.  

Initial shipping fees are non refundable.


RETURN POLICY

 We offer free returns to our customers only on full priced items.

Our free return service is not available in case of items on sale, and purchases that were made during promotion periods. Our free return offer is only valid when the item is shipped back to us from the country we shipped your order to.

 You will receive a written notification via e-mail that we have received your returned item.

 Any item returned exceeding the fourteen (14) day deadline is not be eligible for a refund. 

 

Original items

As we receive the returned item, a quality control procedure shall take place in order to determine the appropriateness of the returned item.

To be eligible for the return, your item must be unused, unworn, and unwashed. The returned item shall include the original tags and the packaging. You are liable for the amortization of the products as a result of the use of the product which exceeds the necessary measure in order to assess the nature, the characteristics, and wear/operation of the item.

Returned items that are used or damaged may not be accepted and your refund shall be refused.

We will notify you on the approval or rejection of your refund within 3-5 working days of the receipt of the returned item.

 In case you have not received an e-mail from us within a short timeframe , please contact our Customer Service Team via e-mail hello@romanticrebelle.com and we will get back to you as soon as possible.

 

Exchanges are not accepted at this time.

To make an exchange , return the original items for a full refund or store credit and place a new order.

 

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